Yes, you can do that at any time, please contact our Customer Service Team to proceed.

Note that we take all the safety precautions needed to protect your personal information against unauthorized use, and in the case of deleting your account, all of your account data will be permanently deleted and can not be restored.

Make sure you have entered the correct email address and password you registered with. If you signed in with Facebook the first time, simply click “Sign in with Facebook”.

If you still have trouble logging in after this, please contact our Customer Service Team via “Online Chat”, we’ll be happy to help. Provide as much detail (screenshots of the error messages, which ways you have already tried, etc) will certainly help solve the problem sooner.

You can change the item info or delivery address by submitting a ticket before the shipment of your order. Note once the package is shipped out, it’s not possible to change the order.

(i) Cancel an unpaid order:

To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the order you no longer want by clicking the “Cancel Order” button.

(ii) Cancel a paid order:

Processing: Log into your account and submit a ticket in “My Tickets”, we will make arrangements as soon as possible.

Shipped: In this case, send us your request via “My Tickets” by selecting your order and choose the subject “Cancel my order”.

One or more items in your order could take more time to process due to different inventory at our warehouses. In this case, we will send you the items already in place, and once the rest of the items are ready, we’ll ship those our to your as well.